Don’t set unrealistic guest expectations

Don’t set unrealistic guest expectations.   Setting the right customer expectations in the hotel and hospitality industry is a necessity if you want your business to stand out. Start by figuring out what your customers expect. Then, proceed to communicate what guests can expect at your hotel or guest house. Simple Formula – By setting the right customer expectations, you get happy customers. For Example: If your hotel is not a boutique hotel then don’t call…
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