Mystery Shopping Analysis
Marketing your brand successfully comes with many responsibilities. Mystery Shopping Research whether it be online or on location, is a powerful metric to improve your customer experiences.
Mystery Shopping Analysis enables a business to view Customer/Client Experiences (CX) objectively. Asking non-subjective customer/client service questions. Providing actionable insight. Allowing companies to go to the heart of a customer/client perception.
We work with your company’s Customer Experience experts to find the best approach that works to meet your business needs. Using a variety of research approaches including on location and online services. Research includes call centre research, video mystery shopping, and online mystery shopping services.
Mystery Shopping Analysis will deliver exceptional value in:
- Capturing Customer Experience Feedback.
- Understanding a Customers Perception of User Journeys.
- Improving Customer Retention.
- Highlighting Competitor Analysis and Evaluation.
- Employee Feedback and Motivation Tool.
- Awareness to Standard Operating Procedures Feedback.
- Improving Efficiency in Execution.
The heart of a customer/client experience is in their perception of your business. Are you ready to level up, understand, and explore the heart of their perception?
Get in touch with Vibrant Imagination today. Let’s start that journey home to the heart of your business together.